Shipping

We work everyday and we do our best to get things picked, packed, and dispatched as quickly as we can, usually we dispatch within 1-2 working days.

For international orders: we are doing everything to ensure orders arrive within a reasonable time frame, but some international deliveries may be delayed due to local government restrictions.

Returns

Our policy lasts 14 days. If 14 days have gone by since your delivery day, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it.

Please note we do not accept returns for cosmetics, liquids or any used products.

Customers based outside the UK can still return or exchange their items but we don't yet offer free postage. If you're based outside the UK, you'll need to send your item(s), along with a note of the order number and details of the request (refund or exchange

Email info@loaft.uk for any returns/exchanges

Your legal right to cancel

For most products bought online, you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail below:

You have 14 days after the day you (or someone you nominate) receives the products to change your mind, unless your products are split into several deliveries over different days. In this case you have until 14 days after the day you (or someone you nominate) receive(s) the last delivery to change your mind about the products.

To meet the cancellation deadline, you must notify us by post, email or telephone that you wish to exercise your right to cancel before the cancellation period has expired. Where applicable, please keep a copy of your cancellation notification for your own records.

If the products have already been dispatched to you or you have already received them, you must return them to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation of your order to us. You will have to bear the direct cost of returning the products to us.

If you are exercising your right to change your mind and cancel the contract, you will receive a full refund of the price you paid for the products and any applicable delivery charges to the credit or debit card, or other payment method you used to pay. We will process the refund without delay and, in any event, not later than (a) 14 days after the day we receive back from you any products supplied; or (b) if there were no products supplied, 14 days after the day on which we receive your cancellation notification. We may withhold the refund until we have received the products back, or you have supplied evidence of having returned the products to us (whichever is the earliest).